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Return

We offer you quality products, but if you are not happy with your purchase for any reason, you can apply for return or exchange within 7 days after receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Special orders

Non-stock products

Products that have been built or configured according to your specifications

Distributor stock

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

After the customer submits the refund, we will deal with it. The money will be refunded to the customer within 3-14 working days after the process is completed. The exact time of processing a refund depends on your payment provider.

To complete your return, we require a receipt or proof of purchase.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@axloie.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@axloie.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

All returns must be pre-approved, regardless of the reason for the return. Please contact us support@axloie.com before returning the item(s), we are happy to help you to troubleshoot the issue.

Return address:
1: US
Receiver: AXLOIE INC
Address 1: 8310 Castleford St
Address 2: Ste 200
City: Houston
State: TX
Zipcode: 77040
Country: USA
Tel: 8322807668
2: UK
Receiver: Yuzhou chen-1910-3
Address 1: 44 werrington road
City: Stoke-On-Trent
Post code: st2 9af
Tel: 07977520520
3: Germany
Receiver: SNK Afterbuy Service GmbH(DK9801)
Address 1: Wittenberger Str. 19
Post code: 04129
City: Leipzig
State: Sachsen
Country: Germany
Tel: 0341 21986874

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.